24
Aug
2017

adjunct Call Center Manager (AUR10187)

Teleperformance Philippines – Calabarzon – adjunct Call Center Manager (AUR10187) Teleperformance Philippines – Calabarzon Subsidiary: Teleperformance PH CRM Inc Location Taguig City, Calabarzon Department Operations Position Title adjunct Call Center Manager (AUR10187) Report To Contact Center Manager Job Summary Accountable for the performance of the cluster tasks/Responsibilities Responsible for maintaining the program’s efficiency metricsFully implement and audit TOPS.Analyze KPI, identifying issues and trendsPerforms Root Cause Analysis and formulates and executes action plans to improve performanceAssists the CCM in executing account-wide initiatives Appropriate qualifications: At least 2 years manager/ACCM practiceStrong performance management/TOPS backgroundExcellent program planning and execution expertiseStrong analytical expertise; very detail-orientedStrong decision-making and problem-solving expertiseExcellent communication and listening expertiseexpertiseable in call center tools and process…

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