adjunct Client Services Manager (BPO)

Transec BPO Solutions Inc. – Metro Manila – JOB DESCRIPTION WHY APPLY FOR THIS POSITION• ?-? Great working environment with tight-knit team ?-? Very competitive income package ?-? Fixed night shift and consecutive offs ?-? Real work-life balance JOB OBJECTIVE Manage client accounts by assisting them with general questions via phone meetings and email communication. Work with the internal team to accomplish client goals. expertise & QUALIFICATIONS » Bachelors/College Degree in any field. » Minimum of 5 years of BPO practice handling a voice account in the US. » practice working in a technical account is a huge plus. » Must have outstanding speaking and writing expertise in English. » Willing to work night or graveyard shifts. RESPONSIBILITIES » Perform back end tasks, email and phone support to manage client accounts. » Clearly answer and explain general questions the clients may have. » Work with internal team to accomplish client assignments. » Determine and recommend areas for improvement of the account’s inf…

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