01
Sep
2017

Alabang | MOR Team Lead 1

Arvato Philippines – Alabang, Muntinlupa City – Company: Arvato Philippines Requisition ID: 11084 Position Summary: The Team Lead/Supervisor is responsible for handling and driving the performance of a group of up to 15 MOR Analysts supporting the day to day administrative requests submitted by operations managers across multiple regions. Overall Responsibilities: This role is primarily focused on the people management aspects of Operations. However, domain expertise is a fundamental skill to effectively manage a team of Fraud Analysts. Operations Management: Oversee service delivery of direct reports within given shift Conduct final release and cancel decision upon completion of MOR Analyst research steps (Transition phase only) Provide ad-hoc approval requirements, i.e. cancellation of very high value orders Monitor, establish, and analyze performance trends Proactively identify and manage risks. Ensure that corrective and preventive measures are identified and implemented to resolve incidents and mitigate procedu…

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