Alabang | Over 200 CSR Jobs Available | US Telco Account

Alabang, Muntinlupa City – INTRODUCTION: At TeleTech, Customers are the life blood of our business. Understanding the importance of good customer service is essential for creating new customers, keeping loyal customers, and developing referrals for some of our future customers. We strive to stay connected with our clients at all touch points, and to value their feedback in return. Without this ongoing connection, our business would fail. JOB OVERVIEW: Our client is a leading American broadband and telecommunications company. The program we support handles its bundled Internet access, telephone, and television service which operates over a fiber-optic communications network. THE ROLE: Your role as a Customer Service Representative (CSR) is to ensure that the organization is meeting the customer’s requirements on a day to day basis. You are the Customer Advocate who will take the lead in providing the best possible customer service experience while keeping the company’s business needs in perspective. D…

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