11
Jul
2018

Analyst, Customer Fulfillment

. SC Johnson – Philippines – Job Number1062 Makati,Philippines **Summary**: This position reports to the Customer Fulfillment Associate Manager. The function requires the individual to process customer orders for a portfolio of accounts and the resolution of internal and external customer queries accurately and on a timely basis.**Essential tasks and Responsibilities**: – Proactively manages order and solve issues pertaining to customer orders. contact with customers to coordinate delivery dates located on stock availcapability / prioritize destinations especially during reception windows. Day to day liaison between the Logistics Service Providers (LSP) and the Sales, Logistics & Finance Departments. Escalation of stock allocation and customer service issues to the team leader. Management of customer inquiry resolution through development and implementation of action plans to eliminate the root problem. Identify and implement process improvements and identifies efficiencies and best practices. Conduct …

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