Analyst Programmer (8)- MPMA L2 – Taguig City

Taguig City, Metro Manila – Taguig City Permanent 2 to 5 years experience JOB DESCRIPTION Provide Level 2 / Level 3 type of support to APAC business partners Provide technical support to customers, answer simple to medium questions on function and usage of Business Applications via the telephone, email, Can bridge and facilitate communication among all the stakeholders (Regional, internal & external). Provide initial application based technical support to APAC users mostly via email. Answer technical inquiries regarding the supported applications Create, update and monitor tickets and email accordingly. Generation and analysis of reports (Daily/Weekly/Monthly). Create ticket via Service-now for the business partners related requests or issues. JOB REQUIREMENTS A related Bachelor’s degree or equivalent work experience or similar IT related course 2 years Java Knowledge & development experience. * Capable of Systems Analysis Expericence in an IT environment Have worked in an Insurance Industry …

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