Application Support Analyst – Quezon City

Quezon City, Metro Manila – Quezon City Permanent 2 to 5 years experience Bachelor’s Degree Position Purpose: The Application Support Analyst will perform administrative, maintenance, monitoring and troubleshooting functions for Afni’s business applications. Essential Functions and Responsibilities: * Collaborate with the team of business analysts and application developers to implement best practices for documenting and supporting existing and new applications. Provide support and administration for cloud based Office 365/SharePoint sites. Provide support for business applications, including trouble ticket review, triage, resolution or reassignment to third level support. Maintain and use application knowledgebase to document common issues and resolution. Monitor application environment for issues and resolve or escalate proactively before end-users experience issues. Participate in outage conference calls and collaborate with cross functional teams to assist in troubleshooting and resolving outage re…

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