Assitant Manager, Service Delivery

City of Dreams – Metro Manila – Assitant Manager, Service Delivery City of Dreams – Manila, Metro Manila Job Description – Assitant Manager, Service Delivery (032340) POSITION SUMMARY: The adjunct Manager, Service Delivery assists Manager, Service Delivery on day to day Information technology Services Operations. He / She is proactive, and prioritizes service requests and establishes a triage system for the Information technology Service Operations; improves consistency of service delivery guarantees the success in this function. Remains customer-focus oriented and measure of success is via customer satisfaction. PRIMARY Job responsibilities: 1. Assists Service Delivery Manager to manage day to day operations of the Information technology Service operations in a multi-property Casino Hotel Resorts environment; 2. Addresses user complains and resolves operation issues; 3. Conducts training / briefing and allocation of support responsible for operation support; 4. Provides basic training and support to end…

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