Associate Customer Advocate, Chat

Zendesk – Manila City, Metro Manila – If customers continually rave about the great customer service you provide we want you on our team! As a Chat Support Advocate you’ll work with our customers everyday in real time chat conversations using Zendesk Chat. Required Experience/Skills: You love helping people – providing awesome customer service excites you and you have a natural desire to learn and teach, sharing your knowledge with those around you. You enjoy solving problems – you have the ability to evaluate, troubleshoot and follow-up on customer enquiries as well as replicate and document your findings. You make personal connections easily – you enjoy building long-term relationships and use your soft skills to engage customers and ask the right questions You can think on your feet – you have a strong sense of urgency and can deliver well-crafted, engaging and concise responses quickly based on your product knowledge and excellent communication skills. You speak human and geek – you know how to translate techn…

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