Associate Systems Engineer

Genesys – Metro Manila – Associate Systems Engineer Genesys – Manila, Metro Manila Job Summary The Genesys Associate Systems Engineer is responsible for using independent judgment to interact with customers to investigate, identify and create solutions. The function is an exciting and compensateing one for university graduates and professionals looking for a varied, flexible, and technically challenging customer care position in a global software organization. Major Responsibilities/Activities · 5% – Primary customer contact and active communication for providing accurate and creative technical solutions to user problems of moderate and difficult nature. · 40% – Use independent judgment to research, resolve, and respond to questions received via telephone calls and web incidents in a timely manner. · 25% – Perform System Analysis to identify and develop solutions for customer problems, including hardware, software, or system functionality. · 5% – Analyze and create documented solutions …

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