Call Center Representative

Taguig City, Metro Manila – JOB DESCRIPTION Provides top-quality technical assistance to all customers of a well-known brand of Android mobile phone. Interacts with a team of Tier 1 and Tier 2 agents, and supports the Team Captain in all initiatives aimed at driving team / individual performance and attaining team goals. As part of this team, you will handle customer service/product support calls/emails. You will be responsible to utilize available tools to provide single call resolution and maintaining the utmost in customer satisfaction. A combination of being a good listener, articulate, patient, and possessing the ability to explain a wide range of troubleshooting concepts to customers of varying levels of technical ability while maintaining a pleasant disposition makes an ideal agent. Demonstrates knowledge of Bluetooth – create the pairing with PC, connect headset, car kit Ability to move Media from PC to Phone – using Bluetooth, data cable or memory card Ability to answer questions about specs of a…

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