Call Miner Analyst

Sitel – Pasig City, Metro Manila – Summary of Primary Job Responsibilities: This full-time position, is accountable for analysis of customer conversations/interactions utilizing an advanced speech analytics solution. Responsibilities include understanding the organization’s business objectives and goals, analyzing recorded audio and audio-based data sets for critical insights, patterns and trends as well as communicating analysis and proposing solutions to the organization. Requirements gathering, definition and documentation and identification and creation of words and phrases that are used to drive business value utilizing the speech analytics solution. Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a callcenter environment. Make recommendations and define data strategies that solve critical business problems. Own on-time accurate quality delivery of analysis and reports/visualization in tight alignment with specified analytical objectives…

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