Clark – Customer Service Representative (Gaming Account)

Customer Relationship Management – Angeles City, Pampanga – Company: Arvato Corp. Requisition ID: 13508 Position Summary: Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Assists in the development, implementation and support of operational policies and procedures that facilitate the attainment of departmental and organizational goals. Overall Responsibilities: Shall at all times balance existing support process guidelines with the needs of the Customer and engage with management and support staff as appropriate to ensure an exceptional Customer support experience with every Customer engagement Protect customer PII data Drive customer issue resolution Ongoing development of technical and support skills Provide feedback to help improve process, policies, tools, etc. Nurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign information Answers chat/email/vo…

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