Abbott – Philippines – JOB DESCRIPTION: 1) Constantly monitor individual queue to resolve routine and non routine desktop issues and requests 2) Escalate issues as appropriate and act as a technical escalation point 3) Maintain a high level of customer satisfaction 4) Comply with the desktop group practices and procedures 5) Update remedy and other data repositories (e.g. knowledge base) as appropriate in a timely manner. 6) Identify technical and process issues and recommend improvements 7) Achieve target ticket volumes and ticket resolution levels JOB FAMILY: IT Operations DIVISION: GIS Global Information Services LOCATION: Philippines Taguig City : Venice Corporate Center ADDITIONAL LOCATIONS: Philippines : Remote WORK SHIFT: Standard TRAVEL: Yes, 20 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)…
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