Coach – Pasig

Sitel – Pasig City, Metro Manila – BRIEF JOB DESCRIPTION (SUMMARY OF MAIN DUTIES AND RESPONSIBILITIES): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. Establishes and maintains a high level of customer satisfaction in all general inquiries, billing, and other customer service concerns. Consistently meets or exceeds daily, weekly and monthly productivity and customer satisfaction targets by utilizing sound telephone based customer service approaches. Proposes customer solutions for their needs. Ensures team’s excellent quality performance, first call resolution and customer satisfaction *Utilizes personal computer and software tools to maintain accurate customer profile records BASIC POSITION QUALIFICATIONS: (Minimum Requirements for the Position) Previous call center and/or customer service experience may be required. Good communication skills because these agents will not undergo Foundations Training. General Co…

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