Customer Advocacy

Zendesk – Metro Manila – Customer Advocacy Zendesk – Manila, Metro Manila Are you cool under pressure? Do you run toward the fire to help rather than away from it? If you like rallying a broad cross-functional team towards resolving urgent problems, then we have THE job for you. As an Incident and Escalations Manager for our Customer Advocacy team, you’ll ensure prosperous escalation and resolution of technical issues and high-impact service incidents in partnership with our Engineering team. With a keen knowledge of customer business needs and issue resolution best practices, you’ll help drive complex issues to resolution. You’re equally at home explaining your team’s analysis and recommendations to executives as you are leading engineers and Customer Advocates through a post-mortem discussion. This is a challenging and highly visible function focused on improving the customer practice and building scalable escalation and incident management processes. We believe customer trust is our most valued asset. O…

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