Customer Care Associate

STRADCOM Corporation – Metro Manila – Customer Care Associate Stradcom Corporation Quezon City, Metro Manila Full timetasks and Job responsibilities: » Receives technical problems, concerns, and issued from external and internal clients via telephone, e-mail or chat; » Evaluates and isolates the problems and provides the client with a first level solution. » Entertains and provides answers to queries from the general public regarding client services and procedures; » Logs calls in the call tracking and management system and ensures that problems received from clients and sites are acted upon and resolved accurately and in a timely manner; » Meets or exceeds performance and operational efficiency by getting the Average Handled Calls, which refers to the volume of work that a Customer Care Associate produces for a particular period of time against the team’s productivity; » Consolidates all calls received, identifies most common problems and provides the information to the Customer Care managers; » Generates and pre…

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