Customer Care Voice Sr Associate

NTT Data – Quezon City, Metro Manila – At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. Req ID: 34851 Role and responsiblities Handle inbound provider calls for health insurance companies (based in US) for customer medical membership on High Deductible, EPO, PPO, HRA, and Idemnity plans for benefit verification/eligiblity, claim status and general queries. Answer calls and document as per customer’s written specifications in accordance to the process and procedure document. Ensuring timely and accurate competion of transactions to meet or exceed client SLAs. Responding to customer request via phone and/or writing to ensure timely resolution of unpaid medical insurance claims. Analyzing medical insura…

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