Customer Loyalty Specialist for Reputation Management – Manila, PH

Balsam Brands – Metro Manila – Customer Loyalty Specialist for Reputation Management – Manila, PH Balsam Brands – Manila Contract Balsam Brands is seeking Customer Loyalty Specialists (CLS) for Reputation Management (RM) to join our seasonal Customer Success team in the Philippines. The CLS for RM will closely work with the Customer Success team to ensure that customer concerns are address and resolved across several brands in a timely and delightful manner. Our ideal candidate is Somebody with excellent written English expertise, strong customer service orientation, exemplary problem solving expertise, and a proactive learner’s attitude. He/She will report to the Loyalty manager. What you’ll be doing: » Build company’s online reputation through delivery of excellent and delightful customer service via our social media accounts, review sites and email support across different brands by meeting various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). » Communicate with colleagues and manag…

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