20
Jul
2018

Customer Operations Specialist – Deal Management (Night Shift)

Shell – Makati City, Metro Manila – Job Description Collaborate and build relationships/ partnerships with Sales and Functional Leaders across the organization >> Adopts Customer 1st mindset and utilises the Customer Operations Specialists behaviours to deliver an exceptional customer experience >> Identifies opportunities to improve the customer experience >> Handles a range of front line customer enquiries within the agreed processes and ways of working, including – Pricing: Accountable for end to end pricing data management including setting up formal price, confirming pricing, managing price increases/amendments, implementing rebates, administrating DMAP and the resolution of pricing related errors. Customer Setup & Amend: Responsible for the amending of customer master data for all customers including meeting SLA for amendments and communicating changes internally and to customers Feedback and Issues:Take ownership for the resolution of customer complaints, feedback and compliments, liaisi…

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