02
Sep
2017

Customer practice Executive

Carlson Wagonlit Travel – Metro Manila – Customer practice Executive Carlson Wagonlit Travel – Makati City, Metro Manila MAIN OBJECTIVE this function will operate within a centralized APAC Customer practice function for the Traveler Services team. this function will have the sole responsibility to own and drive improved customer practice located on feedback received from CWT clients through the various feedback mechanisms (e.g. CWT LISTENS, CWT Post Call Survey). The function will also provide analysis and reporting for the Customer practice metrics (e.g. LYX) and be the APAC owner for CWT Resolve to ensure all feedback is recorded and responded to within established SLAs. Position Main Job responsibilities: ?Provide clear, thorough and unbiased investigation of customer issues using all available resources and tools. ?Ensure right ownership of customer issues by issuing Corrective Action Request to responsible parties. ?Work closely with Traveler Services, Program Management & other internal stakeholders in ensuring R…

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