Central Luzon – Central Visayas – Customer Relations Manager Kittelson and Carpo Consulting Incorporated Keywords / expertise : Customer Relationship, Customer Relation, Client Relation, Account Management 5 – 10 years Published: 2018-09-21 APPLY Nationality Industry Function function Education Posted On 21st Sep 2018 Job Description Job responsibilities: » Responsible for all CR activities at the dealership. » Planning and effective implementation of Customer Relations Activities. » Acting as Toyota’s (Lexus) representative in customer conflict situations by managing complaints that cannot be handled by the dealership’s sales or service personnel. » Prepares reports on complaints and provides a copy to TMP-CRD. » Analyze complaints and develop a customer complaint tracking system that can be used to identify problem areas and come up with improvement plans. » Monitoring and analyzing Customer Satisfaction Survey results. » Working with dealership managers to identify and resolve inte…
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