Customer Service adjunct | Inbound

Kalibrr – Metro Manila – Customer Service adjunct | Inbound Kalibrr – Makati City, Metro Manila Job Description » Provides timely and accurate response/s to all customer queries and requests while adhering to the customer service standards of the company. » Ensures that significant details needed to address concerns are recorded. » Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units. » Recommends customer-centered initiatives and proactive action/s to be done to avoid recurrence of the concerns raised by the customer and significantly decrease the number of complaints received. Minimum Qualifications » Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce, Mass Communications, Psychology or equivalent » With good oral and written communication expertise » With working practice in the customer-service, sales, and/or telemarketing industry …

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