Makati City, Metro Manila – Makati City Permanent 6 months to 5 years experience Bachelor’s Degree To log, track and provide first line support for all incoming enquiries received by Cambridge International Examinations (on-line, social media, telephone, email, facsimile and web-chat) from its world-wide customer base, providing the highest standards of customer service in all interactions. Job Overview: Provide a consistently high quality of service to enquiries via email, on-line form, web-chat, facsimile, telephone and social media, handling all contacts effectively, courteously and within Service Level Agreements. Ensure all enquires are dealt with and resolved within Service Level Agreements, and that customers are kept informed on progress where appropriate. Maintain full and accurate computer based records of all enquiries. Identify complaints, expressions of dissatisfaction and enquiries requiring escalation accurately, ensuring they are correctly recorded and allocated to the appropriate senior …
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