Customer Service Agent (Non Voice)

Salmat – Metro Manila – Customer Service Agent (Non Voice) Salmat – Manila, Metro Manila Full time We are renowned for our inspired people, cutting edge technology solutions and our management practice and skills. We pride ourselves on our people development and we believe our people are responsible for the continued growth and success of our business. The Afterpay Customer Service Agent will be responsible for handling written communication (email, webform, Facebook Messenger) and administrative tasks for Afterpay customers. Main Activities and Job responsibilities: ? » Handle transactions to assist with customers’ enquiries/requests » Update customers’ accounts with appropriate notes and details after the contact. » Escalate the critical issues to the Management, where required. » Ensuring the communication flow process is followed as per the QA guidelines. » Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and posit…

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