Customer Service Lead (LOCAL ACCOUNT)

Transec BPO – Ortigas Center, Pasig City – WHY APPLY WITH US? ■ represent one of the top leading brands in PH ■ day shift & local account ■ fixed work schedule ■ great working environment with tight-knit team JOB OBJECTIVE To provide leadership, coaching, support and guidance to a team of Customer Service Associates in exceeding performance metrics. ESSENTIAL JOB FUNCTIONS •Manage team performance by conducting training, QA monitoring and coaching. •Communicate to the team any new requirements and/or updates. •Responsible for handling complaints and taking escalation calls to resolve customer concerns. •Accept incoming calls from customers as needed. •Create and submit reports to the client. SKILLS & QUALIFICATIONS •Bachelor’s/College Degree in any field is highly preferred; must have undergone 2nd year of college level. •At least 1 year of experience in a call center environment as Supervisor or equivalent role preferably in the field of customer service. •Experienced in using MS Excel. •Good communication skills, both written…

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