Customer Service Representative

Arvato Corp. – Muntinlupa City, Metro Manila – Company: Arvato Corp. Requisition ID: 15326 Position Summary: Perform accurate and efficient front line contact center functions for ecommerce customers. This includes sales, customer service and technical support as well as responding to customer inquiries regarding orders. This position works within a team structure to provide quality customer care and efficient call/online handling. Overall Responsibilities: Respond to general questions and facilitate problem resolution Provide information, product recommendations and complete sales based on identified customer needs Accountable to provide complete resolutions to customers through process adherence, including internal/external client documentation Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process Must be available to work any shift within the hours of operation Provides support to customer via live chat platform and phone calls and email Perfor…

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