Customer Service Representative – Makati City

Makati City, Metro Manila – Digital Services Cambridge Ltd. ROHQ Makati City Permanent 6 months to 2 years experience Bachelor’s Degree Summary of Position: To provide a consistently high standard of service to our customers worldwide with responsibility for written and/or verbal communication. Key Accountabilities Acknowledge receipt of customer orders, process in consultation with customers to ensure specific requirements are met and follow through with other Distribution departments to ensure prompt supply. Investigate and resolve customer inquiries using own initiative including, but not limited to, returns, adjustments (changes and cancellations), replacement copies, and correspondence via email Basic knowledge of systems (web browsers, internet, proprietary internal software). Daily, weekly or monthly filing/reporting as needed and may be required to carry out additional tasks as required. Company description Cambridge University Press was founded by a royal charter granted to the Universi…

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