Customer Support Representative (Japanese)

Financial Company – Metro Manila – Customer Support Representative (Japanese) Financial Company – Taguig, Metro Manila Customer Support Representative (Japanese) Posting Period: 2018/08/03 – 2018/08/03 Financial Company Taguig City P50,000 above (Negotiable) Japanese Job responsibilities: Job responsibilities: – Respond to customer inquiries via phone, email and chat – May respond to inquiries regarding a specific product or a specific customer Inquiries regarding address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc. – Ensure each customer contact is handled in a manner consistent with the Company’s brand and values to maintain customer satisfaction and retention. – Identify prospects for additional products and services; send leads to appropriate sales representatives. – May assist field representatives in account maintenance. – Log and classify all calls and request for assistance in the call tracking database. – May include some order pr…

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