Mandaluyong City, Metro Manila – JOB DESCRIPTION Job responsibilities: » Researches/assesses available call recording technologies in relation to the Sykes APAC current and future needs. » Keeps abreast of industry and technology trends, and available products and services. » Evaluates and recommends specific products and platforms to provide cost effective solutions that meet architectural requirements. » Performs capacity planning and application analysis for call recording performance and sizing. » Provides comprehensive call recording designs (cost estimates, product recommendations, configurations, and implementation plans) for capital and operating projects. » Works on multiple technical projects, as assigned. » Coaches and provides guidance to call recording technical and support staff as appropriate, as part of team-located activities. » Provides technical support, as needed, to call recording infrastructure. » Creates and maintains technical drawings and support documentation of the Sykes APAC call r…
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