Hiring for Spanish Speaking Agents

Convergys Philippines – Metro Manila – Hiring for Spanish Speaking Agents Convergys Philippines – Quezon City, Metro Manila Full time listing title:Hiring for Spanish Speaking Agents Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services. Analysts (agents) are expected to: – Provide telephone support to in-store staff. – Resolve in excess of 60% of tickets without recourse or escalation to other teams. – Follow scripted resolution paths. – Collect logs and supporting information to support further investigation by 2nd Line teams as required. – Manage hardware and software tickets through to resolution either internally or by external resolver groups. As a minimum all Analysts will be expected to have practice/expertise of: – Microsoft Windows operating system – Remote de…

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