IRT Analyst (For Pooling)

Sitel – Pasig City, Metro Manila – About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. Summary of Job Responsibilities: Acts as single point of contact for Incident management and escalation. Supports a computer operations environment that meets all service level agreements and availability targets. Provides immediate tactical response and coor…

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