IT Associate 1 1 1 1 1

Teledirect Telecommerce – Philippines – IT Associate 1 1 1 1 1 Teledirect Telecommerce – Philippines tasks AND RESPONSIBILITIES » Ensures that servers are running at an optimal level in 24/7 operating environment » Provides weekly and monthly reports of system uptime, server capacity, security compliance, and SLA metrics » Documents processes for System and Information technology related procedures to ensure standard builds are maintained. Documents configuration settings of servers, processes, and policies » Performs root-cause analysis for all incident reports » Fine-tunes servers » Performs system audit of vulnerabilities » supervises the security compliance level of mission-critical servers are properly patched in conformity to the defined patch management policy » Performs and monitors everyday / weekly / monthly server back up and its recovery process » Performs other tasks that may be assigned from time to time » Resolves client issues and/or requests within agreed SLA Job Qualifications » Must be a grad…

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