16
Apr
2018

IT Help Desk Technician II

NICE inContact – Metro Manila – IT Help Desk Technician II NICE inContact – Bonifacio Global City, Metro Manila Services Fort Bonifacio Global City, Philippines Job detail IT Help Desk Technician I Job location: Taguig City, Philippines ?The primary function of the Information technology Help Desk Technician II is to be the first point of escalation for the Information Technology team. This individual will provide frontline support by managing tickets as well as phone calls, walk-ups, and emails for employee issues. This individual works within a team to ensure user requests are resolved in a timely manner and to the end user’s satisfaction. The Information technology Help Desk Technician II works to maintain and support NICE inContact’s equipment needs and to identify areas of operational improvement. As an Information technology Help Desk Technician II, a Typical Day Might Include the Following: » Acts as the first escalation point for all tickets, walk-ups, IM’s, emails, and phone calls from both on-site an…

Read more here:: IT Help Desk Technician II

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *