IT Helpdesk Analyst – Muntinlupa City

Muntinlupa City, Metro Manila – Muntinlupa City Permanent 6 months to 5 years experience Bachelor’s Degree Required Qualifications: Graduate of any IT-related course At least 6 months experience working in a contact center environment Minimum of 6 months to 1 year experience at a high volume, fast paced technology help desk in a problem-solving capacity Experience with documenting tickets in an incident tracking system Proven ability to work towards individual and team targets Proficiency in Microsoft office products, Windows XP, Outlook, remote control tools, VPN, and Networking Excellent customer service skills Superior written and oral communication skills Demonstrated successful time management skills Experience working in a diverse team setting, and a track record of success Shift flexibility Company description Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people’s lives. This is where it’s happening. This is whe…

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