IT Service Desk Analyst

Sitel – Pasig City, Metro Manila – BRIEF JOB DESCRIPTION: Provides remote telephone and e-mail technical support and assistance for internal and external customers. Maximizes the number of resolved incidents at first line without referral and to enhance customer satisfaction. Registers, owns and manages all incidents and service requests. Works in a highly pressurized environment while effectively communicating with customers, maintaining enthusiasm, and displaying sound judgment and common sense. BASIC POSITION QUALIFICATIONS: Experience Target: At least a year of technical support experience, or in similar capacity. A background in three or more of the following: Windows /XP/Vista/7/8 Desktop support, Microsoft Internet Explorer/Office/Outlook, Avaya or Nortel telephony, Windows Server 2000/2003 support and administration, Microsoft IIS, ISA or Exchange, Microsoft Active Directory, Local Area Networks, Wide Area Networks, Knowledge in TCP / IP. Knowledgeable on different IT technologies where continuous …

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