IT Service Desk Analyst

Sitel – Pasig City, Metro Manila – As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more. BRIEF JOB DESCRIPTION: Provide World Class customer service through first call resolution and appropriate escalation of support issues. Provide system availability information in the form of Service Alerts and Service Bulletins to the organization in order to minimize th…

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