IT Support Technician I – Makati – Makati City

Makati City, Metro Manila – Makati City Permanent 6 months to 2 years experience Bachelor’s Degree JOB SUMMARY Provides first level PC/technical support for local or remote users. JOB RESPONSIBILITIES Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity. Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested. Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance as directed. Assist with notification to licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures. Provide first level hardware, software, and/or network support to computer users using documented procedures and available tools. Respond to and complete IT help tickets in a timely manner, esc…

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