IVR Application Developer

The Results Companies – Metro Manila – IVR Application Developer The Results Companies – Pasig, Metro Manila » Typically, 7-10 years of significant work and/or technical practice; is a knowledge expert of contact center infrastructure and systems, IP and traditional telecom systems, and the multiple disciplines/processes involved in the implementation and support of large contact centers. » Typically, post-secondary degree, preferably in Management Information Services, Computer Science or Math related field will substitute for 4 years of work and /or technical practice. » Certifications in industry-related or discipline-related organizations are desirable and may substitute for some work and /or technical practice. Previous practice engineering and implementing IP contact center technology for a mid to large sized organization; IP telephony, IP contact center architecture and administration, multi-channel routing, agent desktop softphone, computer telephone integration, IVR architecture, speech recognition, outbound dia…

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