Japanese Service Desk

J-K Network Manpower Services – Quezon City, Metro Manila – Position : Japanese Service Desk Salary : P 80,000-P 85,000 Location: Quezon City Schedule: Shifting Schedule Requirements: Filipino – Japanese Filipino who can speak, read and write Japanese JLPT N1, N2, N3 level With Good English communication skills At least Sr. High School graduate or 2 years in college Customer Service experience is a plus Responsibilities: Handle inbound, and / or outbound, and / or non-voice transactions with Japanese customers Ensure customer satisfaction in transactions by providing the best solutions for their complaints and queries. Ensure accurate documentation of each transaction Escalate transactions to proper parties following proper protocols Ensure compliance to all company policies and procedures Keep one-self updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Keep all company information which includes customer infor…

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