Job Offer: Mandarin Operations Team Leader

Telemarketing – Metro Manila – Mandarin Operations Team Leader Telemarketing – Pasig City, Metro Manila Mandarin Operations Team Leader Posting Period: 2017/09/16 – 2018/03/16 Telemarketing Ortigas, Pasig City Negotiable English, Mandarin Job responsibilities: ?Motivate, lead and guide a team of call center representatives ?Facilitates agent development through providing answers to their queries and conducting coaching ?Adheres to Operations tasks deemed necessary as mandated by the management ?Issues disciplinary measures, schedule admin hearing to agents committing acts on company policies and standards ?Evaluate, identify and prioritize agent strengths and weaknesses and corresponding developmental opportunities Requirements: ?Proficiency in English and Mandarin (Verbal and Written communication expertise) ?Bachelor’s degree of in any related fields ?practiced handling Customer Service/ Sales Account ?Have handled the same position for atleast 1 to 2 years in the BPO industry ?Can work under p…

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