Job Offer: Mandarin Quality Analyst

Metro Manila – Mandarin Quality Analyst BPO – Taguig, Metro Manila Mandarin Quality Analyst Posting Period: 2017/08/24 – 2018/02/24 BPO BGC, Taguig City negotiable English, Mandarin Job responsibilities: ? Ensure effective and efficient completion of all client-defined call/transaction review requirements. ? Ensures sampled inbound/outbound transactions are within the client’s specified standards. ? Handles the product and process support through group discussions, internal business meetings, and periodic coaching sessions ? Act as a contingent staff during staffing shortfall and variable call-volume movements Requirements: ? Proficient in Mandarin and English (read, write and speak). ? At least a Bachelor’s degree holder. ? Strong knowledge on operations/service delivery and capability to manage critical situations with minimum supervision ? Basic knowledge of Computers and Trouble shooting expertise required. ? Excellent Soft skill, Communications expertise(Voice & Email) to han…

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