Job Offer: On-boarding Agent

Truphone – Metro Manila – On-boarding Agent Truphone – Manila, Metro Manila function PROFILE function Title On-boarding Agent Bonus Plan Business Unit/team Service & Operations Location Manila income guideline As per current income Team Size 4 Manager Team leader On-boarding Main Purpose of the function To join a team of highly dedicated Onboarding and provisioning Agents providing telephone and online service of outstanding standard, mainly focusing on On-boarding all accounts, all MNP processes and any provisioning queries that come to the CS department from an On-boarding perspective and any Truphone Mobile Recording queries. Key Responsibilities » Requesting port-ins for all Truphone countries » Answer all port-out request from all Truphone countries and request the teams for approvals. » Checking all ports everyday from scheduling until completion » Report on port-ins and port-outs with country teams » Investigating problems with technical teams » Raising and tracking …

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