Job Offer: Operations Manager

TELUS International Philippines, Inc. – Philippines – Operations Manager TELUS International Philippines, Inc. Keywords / Skills : Excel years years Published: 2017-11-19 APPLY Nationality Philippines Industry Function function Education Bachelors/ Degree Posted On 19th Nov 2017 Job Ref code operations-manager Job Description Ensures the profitcapability of the account / program by making certain that client KPIs, goals, and targets are met. Ensures that company-set ratios for staffing are maintained for smooth operations of the program, and that the manpower complement is sufficient for the forecasted call volume. Ensures that everyone within the program strictly abides by Company and Client policies and procedures. Recognizes and compensates top performers while carrying out disciplinary action / consequence management for non-performers., » Ensures the profitcapability of the program by driving for the attainment of Client-specified KPIs and targets. Monitors the queue to ensure that service metrics are met, as we…

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