Alorica – Central Luzon – REPORTS ANALYST Alorica International – Clark, Central Luzon Requisition ID: JID_34548_13404 Job Job Category: Call Center Job location: Philippines-Pampanga-Clark Posted Date: 8/2/2017 Essential tasks & Job responsibilities: » Provides daily, weekly and monthly statistical reports to appropriate channels and recipients. » Collates and generates performance reports (such as but not limited to Quality Monitoring, Quality of Service and Efficiency) and issues them out on a timely manner. » Integrates data generated locally and from other clients to create reports that will reflect the performance of agents and for Operations’ purposes. » Collects, assembles, and analyzes data for operating trends & issues using Excel spreadsheets and Access/SQL databases. » Provides immediate feedback or updates to the management team as to the center’s performance. » Audits reports and uses available resources to confirm accuracy » Identifies and resolves reporting issues proactively but im…

Read more here:: Job Offer: REPORTS ANALYST

You may also like...

Leave a Reply

Your email address will not be published. Required fields are marked *