Job Offer: Technical Support Representative (Manila)

one contact center – Metro Manila – Technical Support Representative (Manila) One Contact Center – Pasig City, Metro Manila Essential Functions and Responsibilities » Manages projects of all sizes with excellent knowledge of industry standards » Serves as a liaison between clients, customer service, support teams, design and sales. » Communicates professionally and efficiently in all forms of communication » Enhances customer relationship through identification of customer needs and opportunities » Performs sales-related tasks such as upgrading and account renewal » Identifies opportunities for improvement while creating & implementing viable solutions. » Does multi-tasking while maintaining composure and efficiency » Works in a dynamic call center environment » Logs inquiries into the database and coordinates inquiries to concerned workgroups » Contacts customers by email and/or telephone for follow-ups and updates » Requests for pre-sales and post-sales documentation such as proposals, quotations, service/…

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