Job Opportunity: Reports Analyst

Sykes Asia, Inc. – Metro Manila – JOB DESCRIPTION SUMMARY The Report Analyst will provide everyday monitoring of client-system and tool reports specific to the AT&T business areas around the globe. The Report Analyst will analyze report data for outliers to identified and measured metrics and communicate this information to compliance management and Security Operations leadership abilities across the globe reporting directly to the Reporting manager, Global IT, Telecoms Compliance. ESSENTIAL tasks AND Job responsibilities: » Reviews customer documentation, inbound/outbound transactions, and account details for suspected fraud activities. » Perform initial discovery, analysis and reporting of events and incidents to CSRM global compliance management. » Analyzes and identifies fraud trends and implement avoidance measures » Monitors and reviews various internal alerts and flagged activities » Log events into alerting and report templates and case management before assigning to regional/country compliance audit te…

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