Job Opportunity: Technical Support Representative (Hanston, Ortigas)

IBM Business Services, Inc. – Metro Manila – JOB DESCRIPTION Listing description » this function provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availcapability product environments. » They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative. » They identify/recommend updates to expertise located systems and maintenance packages. » They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availcapability product environment. » They use professional expertise and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues. » Provide and pro…

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