Job Opportunity: Workforce Senior Analyst – Shared Services

Cardinal Health International Philippines Inc. – Taguig City, Metro Manila – JOB DESCRIPTION What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models , as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making. Accountabilities in this function ? supervise real-time performance of inbound, outbound, email and back office functions and pivot intraday plan to protect established service goals ? Maintain day-of and 30-6-90 day forecasts ? Develop and maintain SOP’s ? Analyze key performance metrics and adjust staffing needs as required ? Review and evaluate requests to ensure proper action is taken in a prompt manner ? Create and distribute critical call center reports as needed ? Proactively partner with Manila located workforce management team to manage everyday contact center workload volumes ? Other projects or tasks as assigned Qualification…

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