LEAD, PERFORMANCE MANAGEMENT

Globe – Philippines – LEAD, PERFORMANCE MANAGEMENT Globe – Philippines Performance Monitoring & Reporting · Lead in the development of service performance metrics in collaboration with other Support Groups. This includes metric development/ updates, performance reporting, dashboard management, benchmarking, and capacity planning · Adhere to the standardized way of data gathering, data mining and reporting and ensure that data is provided in a timely manner · Design, build and produce significant reports located on agreed metrics which will be used in decision making and prioritizing improvement actions · Monitor and measure end-to-end delivery of Support Services against performance targets (SLAs/ OLAs) · Analyze data, statistics and trends, and investigate service performance of service to gain insights to potential process issues/ improvement · Collaborate and execute service performance activities with other support teams to ensure delivery of agreed SLAs/ OLAs Quality Assurance – · Collabo…

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